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juSTa Hotels & Resorts is committed towards Health, Hygiene & Safe Environment.

1. Is your Hotel / Resort operational? When is it likely expected to open?

Most of our Hotels & Resorts are operational (Bangalore & Udaipur), we are waiting to welcome you back for a safe, hygienic and comfortable stay.

Our other hotels (Delhi NCR, Chennai, Chittorgarh & Nathdwara) are non-operational currently but we are currently working on all aspects of re-opening soon – we can’t wait to welcome you back.

2. What safety measures are taken to accommodate travellers at your hotel?

  • We follow the guidelines and recommendations of Health Authorities / Government Agencies.
  • Covid 19 – Do’s & Don’ts / Real Time updates & information.
  • Training & awareness drives for our team members.
  • Mandatory Registration on Aarogya Setu App.
  • Mandatory use of protective gears for our team members / Temperature screening.
  • Adherence to ‘Social Distancing’ norms.
  • Importance of hand hygiene – Frequency & Effectiveness.
  • Enhance the cleaning protocols to meet the new health & safety requirements.
  • Display of safety measures – Guest Rooms, Public Area, Back Office, Restaurant.
  • Regular disinfection of exposed surfaces such as door handles, key cards, remote, telephone and elevator buttons with recommended chemicals from Heath Authorities.
  • Hand sanitisers stations – Lobby, Public Areas, Restaurant and other designated areas.
  • Observance of the procedures for dealing with colleagues / guests who are ill.
3. How are your team members prepared and what are the precautionary measures undertaken?

Personal Hygiene & Safety Measures – Our Team Members

  • Frequent & Effective Handwash.
  • Use of Face Mask & Hand Gloves.
  • Face Shields – High Traffic Area (e.g. Front Office).
  • Use of Hand Sanitisers.
  • Daily Temperature Checks.
  • Registration on Aarogya Setu App – Mandatory.
  • Quick Access of Covid 19 Helpline Numbers / Hospitals / Fever Clinics.

Awareness & Training Programs

  • Covid 19 – Do’s & Don’ts / Real Time updates & information.
  • Importance of ‘Social Distancing’.
  • Cleaning Product Specifications & Method of Use.
  • Fever Clinics & Helpline Details.
  • Display of safety measures – Guest Rooms, Public Area, Back Office, Restaurant.
  • Vendor Management – Restricted entry, adherence to all safety guidelines .
  • Compliance to SOP’s .
4. How can you assure safety during our stay, is your cleaning standards in line to the
recommendations of the advisory?

juSTa Hotels & Resorts have always prioritized the importance of hygiene / cleanliness to ensure safety and wellbeing of our guests, business partners and our team members. In the midst of an unprecedented situation that we see ourselves in, we have enhanced our safety measures that addresses the set protocols in combating COVID-19. This includes personal hygiene, awareness programs, cleaning process / procedures, effective use of protective gears and social distancing norms. With the implementation of these measures / initiatives, we assure that all our guests can feel safe when staying at our hotels or dining at our restaurants.

Guest Rooms
  • Use of recommended cleaning and disinfecting chemicals.
  • Deep cleaning with eye to detail – fixed & lose furniture, curtains, minibar & glassware.
  • Sanitisation of high-contact points (door handles, key cards, remotes, telephones, heath faucet, taps, hand shower and floors).
  • Laundry Service - Sanitisation Procedures for Bed & Bath Linen.
  • Separate bags for soiled & fresh linen for effective sanitization processes.
  • Regular cleaning of AC’s – Split / Window / Central Units.
  • Availability of face mask for guests – Service on request.


Public Areas
  • Increase in the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators, and elevator buttons, door handles, public bathrooms.
  • Availability of Hand Sanitisers in Lobby, Restaurant and other appropriate public areas.
  • High-traffic areas like the front desk, fitness centres and pools will feature hospital-grade disinfectant.
  • Furniture arrangements in public areas have been altered to encourage appropriate social distancing.


Restaurant
  • Increase in the frequency of cleaning and disinfecting the restaurant area– every 2 hours.
  • Host Desk to be equipped with Hand Sanitiser and Infrared Thermo Device for screening.
  • Seating arrangements to be altered for safe distancing.
  • All tables and chairs will be disinfected before & after use.
  • Hand sanitiser will be made available while handling Menu, Bill Folder and Credit Card Machine.
  • Adherence to the recommended cleaning protocols for crockery, cutlery and glassware.
  • Focus on all high contact equipment – regular sanitisation and cleaning procedures.
  • Use of protective gears for all team members – Face Mask, Hand Gloves & Face Shields in areas of high traffic.


Back of the House / Offices / Meeting Rooms
  • Increase in the frequency of cleaning and disinfecting – including entry & exit points.
  • Availability of Hand Sanitisers.
  • Compliance / Adherence to Social Distancing Norms.
  • Disinfecting all high-contact points at entrances, locker rooms, offices and cafeteria.
  • Rostering of shifts & break times to ensure no overlapping.
  • Furniture arrangements in meeting rooms / banquet areas have been altered to encourage appropriate ‘Social Distancing.’


Receiving Area
  • Availability of Hand Sanitisers.
  • Use of protective gears for all team members – Face Mask, Hand Gloves & Face Shields.
  • Restricted Access to vendors and suppliers – Subject to screening / temperature check & use of protective gears.
  • All supplies will undergo sanitisations prior to entry – As per the recommended procedures.
  • Focus on deep cleaning and sanitisation of surfaces, trolley, high contact points and other equipment on a regular basis.
5. What is the protocol followed by the hotel if a guest / staff falls ill?

At juSTa, we follow the guidelines of local health authorities / Government Agencies and act according to our set-up routines and procedures in the event of a case of COVID-19 at any of our hotels. Our team members are trained to handle situations that may occur at our hotels and we have confidence in their abilities.

In the event of any illness of staff or guest, we follow the set protocol of informing the local authorities (details of all designated hospitals / clinics are available at the front office) and assisting them accordingly.

In addition to this, all staff members / guests are subject to daily temperature checks which is documented and informed to the local authorities.

6. Do I have to declare my travel history at the time of check-in?

In accordance to the guideline of the Health Authorities / GoI it is importance to share the travel history and flow all the procedures associated with it. This information will be documented along with the address / contact details and temperature reading – which in tern will be made available to the local authorities during their visit to the hotel / resort.

7. How far is your Hotel to the nearest Covid designation hospital / clinic, in case of any emergency?

All states / cities in India have their designated Covid 19 hospitals and clinics for checks or treatment. The list of the names, address and contact numbers are available at the Front Desk / Rooms.

In addition to this, we also encourage all guests to register on Aarogya Setu for effective management & information.

8. Do you offer rooms for quarantine?

Yes we do offer rooms for guests who would like to self-quarantine. We follow the guidelines and recommendations of health authorities / Government Agencies.

In an effort to reduce the risk of contamination for our guests and team members the following services will be affected during your stay:

  • Changes to all food and beverage services to mitigate the risk for our guests and team members.
  • Limited cleaning services for guests staying beyond one single night which includes change of linen and towels. Special rules will apply for guests, who stay longer periods in our hotel.
  • Deep cleaning processes and complete sanitisation of guests rooms post departure – In accordance to the safety guidelines.
  • Exclusion of buffet service, breakfast served as *self-service take-away*.
  • Use of disposable food containers, take-aways boxes, cups, glasses, plates, spoons & fork.
  • Furniture arrangements in restaurant / public areas have been altered to encourage appropriate ‘Social Distancing’.
9. Can I make a booking for a future date? What is the hotel’s cancellation policy?

Yes, you can indeed make a reservation at any of our hotels / resorts in the cities we operate. This can be done via an email to book@justahotels.com or by calling our central reservation team +91-9590 777-000.

We at juSTa have been flexible with regards to the cancellation during these times of uncertainty hence all booking made until 30th September 2020 can be amended / cancelled without any penalty / retention charges. But booking made from 1st October 2020 onwards would be deemed by the Hotel cancellation policy.

10. I have a reservation but would like to reschedule the arrival date, can you help me?

We at juSTa have been flexible with regards to the amendments during these times of uncertainty hence all booking made until 30th September 2020 can be amended without any penalty / retention charges.

11. I would like to cancel my reservation; can you process my refund?

We have been flexible with regards to the cancellation during these times of uncertainty hence all booking made until 30th September 2020 can be cancelled without any penalty / retention charges. But booking made from 1st November 2020 onwards would be deemed by the Hotel cancellation policy.

12. For a reservation through a travel agent or online booking platform, can I contact the hotel for assistance?

All reservations made through an travel agent or online booking platforms, we recommend our guests to contact them directly for any changes / amendments or cancellations.

13. Can I amend or cancel the group booking at your hotel / resorts?

Reservation made as part of a group booking such as a conference, meeting, or event - the cancellation policies indicated above do not apply. Request you to kindly review the terms and conditions for the booking and/or contact your coordination personnel for more information.

14. Is your travel services operational and what are the safety measures incorporated?

Yes, most of our hotels / resorts offer travel services – in-house sedan.

And in lines to the safety measures as advised by the Health Authorities & Government, we have implemented the below measure for the safety of your guests and team members

  • Increase in the frequency of cleaning & sanitisation – before & after use.
  • Partition between the front & rear seating – Safe Distancing.
  • Protective gears for our chauffeur – Face Mask, Face Shield & Hand Gloves.
  • Availability of Hand Sanitiser.
15. Are your restaurants operational?

Most of our restaurants across all locations where we operate hotels / resorts are non-operational. This is in compliance to the guidelines and restrictions set by the Government.

But however, we have introduced our Limited Menu with emphasis on our Signature Dishes and an All New Healthy / Organic Bites as “Take-Aways”. For more information, please visit: Takeaway

16. How safe is it to dine at your restaurant?

juSTa Hotels & Resorts have always prioritized the importance of hygiene / cleanliness to ensure safety and wellbeing of our guests. We have enhanced our safety measures that addresses the set protocols in combating COVID-19, this includes personal hygiene, awareness programs, cleaning process / procedures, effective use of protective gears and social distancing norms. With the implementation of these measures / initiatives, we assure that all our guests can feel safe while dining at our restaurants.

Our Safety / Hygiene measures
  • Increase in the frequency of cleaning and disinfecting the restaurant area– every 2 hours.
  • Host Desk to be equipped with Hand Sanitiser and Infrared Thermo Device for screening.
  • Seating arrangements to be altered for safe distancing.
  • All tables and chairs will be disinfected before & after use.
  • Hand sanitiser will be made available while handling Menu, Bill Folder and Credit Card Machine.
  • Adherence to the recommended cleaning protocols for crockery, cutlery and glassware.
  • Focus on all high contact equipment – regular sanitisation and cleaning procedures.
  • Use of protective gears for all team members – Face Mask, Hand Gloves & Face Shields in areas of high traffic.