The hospitality industry has undergone a drastic change from the days when I began my career in the industry, in the 1990s. I have spent nearly 3 decades in this industry and have had the opportunity to work with the best in every aspect of hotel-keeping and learn from them. Having interacted with leaders from the different industries, from retail, manufacturing, software, banking, infrastructure, logistics and so many other industries, I have learnt from experience that after the Defence Services the hospitality industry is actually the best to instil discipline and build a good character in anyone which are life skills. While education does give us the required theoretical knowledge, it is here that we learn to understand respect for other individuals, good mannerisms and master new skills sets through hard work and determination. Over the years, there have been several changes in our segment, faster, simpler and more efficient ways of doing work.