PR & Media• Blogs• ART by jüSTa

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.

Username*

Password*

Confirm Password*

First Name*

Last Name*

Birth Date*

Email*

Phone*

Country*

* Creating an account means you're okay with our Terms of Service and Privacy Statement.

Please agree to all the terms and conditions before proceeding to the next step

Already a member?

Policies

Arrival & Departure Policy

Our Standard Check-In and check-out times are 2:00 PM and 11:00 AM, respectively. Early Check-In and late Check-Out are Subject to Availability.
A reservation must be made starting from the previous night to guarantee an early check-in.

Identity Proof

In accordance with government regulations, guests must present proof of identity during check-in. This requires an original, government-issued photo ID. Accepted forms of identification include passports for foreign nationals and driving licenses, Aadhar cards, or passports for Indian nationals. PAN cards or office-issued ID cards will not be accepted at the time of check-in.

Guarantee Policy

Every booking requires a guarantee with a bank deposit, valid credit card details or a travel agency prepaid confirmation voucher at the time of reservation. We accept all major credit & debit cards.

Cancellation Policy

Guests are requested to cancel reservations within the stipulated period per the hotel policy. A no-show or late cancellation received shall levy retention charges, including taxes, as applicable. The credit card provided while making the reservation shall be charged.

For Hotels in Himachal Pradesh and Uttarakhand

Check-In	Check-Out	Associated With	Cancellation Policy
1 Nov 2025	19 Dec 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 3 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 3 day(s) before checkin date.
3 Jan 2026	31 Dec 2099	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 7 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 7 day(s) before check-in date.
20 Dec 2025	2 Jan 2026	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 15 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 15 day(s) before check-in date.
8 July 2025	31 Oct 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 1 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 1 day(s) before check-in date.

For Hotels in Rajasthan, Tamil Nadu, Kerala, Gujarat, Maharashtra & Goa

Check-In	Check-Out	Associated With	Cancellation Policy
3 Jan 2026	31 Dec 2099	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 3 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 3 day(s) before check-in date.
20 Dec 2025	2 Jan 2026	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 15 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 15 day(s) before check-in date.
1 Oct 2025	19 Dec 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 3 day(s) before check-in date and before on check-in date • Free Cancellation if cancelled in between booking date and 3 day(s) before check-in date.
19 Aug 2025	30 Sep 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 1 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 1 day(s) before check-in date.
14 Aug 2025	18 Aug 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 7 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 7 day(s) before check-in date.
8 July 2025	13 Aug 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 1 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 1 day(s) before check-in date.

For Hotels in Delhi, Gurgaon & Karnataka

Check-In	Check-Out	Associated With	Cancellation Policy
3 Jan 2026	31 Dec 2099	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 3 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 3 day(s) before check-in date.
20 Dec 2025	2 Jan 2026	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 15 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 15 day(s) before check-in date.
1 Oct 2025	19 Dec 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 3 day(s) before check-in date and before on check-in date • Free Cancellation if cancelled in between booking date and 3 day(s) before check-in date.
19 Aug 2025	30 Sep 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 1 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 1 day(s) before check-in date.
14 Aug 2025	18 Aug 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 7 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 7 day(s) before check-in date.
8 July 2025	13 Aug 2025	Hotel	• 100 percent cancellation charges will be levied if cancelled after check-in date or on No show. • 100 percent cancellation charges will be levied if cancelled in between 1 day(s) before check-in date and before on check-in date. • Free Cancellation if cancelled in between booking date and 1 day(s) before check-in date.

Child Stay and Meal Policy

Two children up to the age of 5 can stay without an extra bed on the same plan booked for 2 adults on a Complimentary Basis.
Children aged between 6 Years to 12 Years can be accommodated in the same room with the additional charges as under,
- ₹1,500 for Breakfast
- ₹2,000 for Breakfast & Lunch/Dinner
- ₹2,500 for all the 3 Meals, i.e. Breakfast, Lunch & Dinner
Children above the age of 13 Yrs. & above will be considered adults & can be accommodated in the same room along with an extra bed. Shall be charged additionally as under,
- ₹2,000 for Breakfast
- ₹2,500 for Breakfast & Lunch/Dinner
- ₹3,500 for all the 3 Meals, i.e. Breakfast, Lunch & Dinner
Parents travelling with 2 children will be required to book separate rooms & will be charged accordingly.

Should you wish to take a separate room for children below 12, we are pleased to offer the same at 50% price of the parents’ room (subject to adequate availability in the same category). The offer is not applicable on Weekends & high-demand dates.

Spa Policy

The jüSTa or Partner Spa is for the exclusive use of our resident guests only.

How to Cancel

To cancel a reservation, please contact our reservations team directly:

Phone: +91-9590-777-000
Email: book@justahotels.com
Manage Your Booking: Click Here

Amendments to the Policy

jüSTa Hotels and Resorts reserves the right to amend these policies at its discretion. Any changes will be communicated to guests with existing reservations, and the updated policies will be available on our website.

Login

Do not have an account?

Sign Up

Already a member?

Login

Do not have an account?

Sign Up

Already a member?

Policies

Proceed Booking

Already A Member?

Don't have an account? Create one.

Or Continue As Guest