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Safety Standards


juSTa Hotels & Resorts have always prioritized the importance of hygiene / cleanliness to ensure safety and wellbeing of our guests, business partners and our team members. In the midst of an unprecedented situation that we see ourselves in, we have enhanced our safety measures that addresses the set protocols in combating COVID-19. This includes personal hygiene, awareness programs, cleaning process / procedures, effective use of protective gears and social distancing norms. With the implementation of these measures / initiatives, we assure that all our guests can feel safe when staying at our hotels or dining at our restaurants.

Personal Hygiene & Safety Measures – Our Team Members

  • Frequent & Effective Handwash
  • Use of Face Mask & Hand Gloves
  • Face Shields
  • Use of Hand Sanitisers
  • Daily Temperature Checks
  • Registration on Aarogya Setu App – Mandatory
  • Quick Access of Covid 19 Helpline Numbers / Hospitals / Fever Clinics

Awareness & Training Programs

  • Covid 19 – Do’s & Don’ts / Real Time updates & information
  • Importance of ‘Social Distancing’
  • Cleaning Product Specifications & Method of Use
  • Fever Clinics & Helpline Details
  • Display of safety measures – Guest Rooms, Public Area, Back Office, Restaurant
  • Vendor Management – Restricted entry, adherence to all safety guidelines
  • Compliance to SOP’s

Guest Rooms

  • Use of recommended cleaning and disinfecting chemicals
  • Deep cleaning with eye to detail – fixed & lose furniture, curtains, minibar & glassware
  • Sanitisation of high-contact points (door handles, key cards, remotes, telephones, heath faucet, taps, hand shower and floors)
  • Laundry Service - Sanitisation Procedures for Bed & Bath Linen
  • Separate bags for soiled & fresh linen for effective sanitization processes
  • Regular cleaning of AC’s – Split / Window / Central Units
  • Availability of face mask for guests – Service on request

Public Areas

  • Increase in the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators, and elevator buttons, door handles, public bathrooms
  • Availability of Hand Sanitisers in Lobby, Restaurant and other appropriate public areas
  • High-traffic areas like the front desk, fitness centres and pools will feature hospital-grade disinfectant.
  • Furniture arrangements in public areas have been altered to encourage appropriate social distancing.

Restaurant

  • Increase in the frequency of cleaning and disinfecting the restaurant area– every 2 hours
  • Host Desk to be equipped with Hand Sanitiser and Infrared Thermo Device for screening
  • Seating arrangements to be altered for safe distancing
  • All tables and chairs will be disinfected before & after use
  • Hand sanitiser will be made available while handling Menu, Bill Folder and Credit Card Machine
  • Adherence to the recommended cleaning protocols for crockery, cutlery and glassware
  • Focus on all high contact equipment – regular sanitisation and cleaning procedures
  • Use of protective gears for all team members – Face Mask, Hand Gloves & Face Shields in areas of high traffic

Back of the House / Offices / Meeting Rooms

  • Increase in the frequency of cleaning and disinfecting – including entry & exit points
  • Availability of Hand Sanitisers
  • Compliance / Adherence to Social Distancing Norms
  • Disinfecting all high-contact points at entrances, locker rooms, offices and cafeteria
  • Rostering of shifts & break times to ensure no overlapping
  • Furniture arrangements in meeting rooms / banquet areas have been altered to encourage appropriate ‘Social Distancing’

Receiving Area

  • Availability of Hand Sanitisers
  • Use of protective gears for all team members – Face Mask, Hand Gloves & Face Shields
  • Restricted Access to vendors and suppliers – Subject to screening / temperature check & use of protective gears
  • All supplies will undergo sanitisations prior to entry – As per the recommended procedures
  • Focus on deep cleaning and sanitisation of surfaces, trolley, high contact points and other equipment on a regular basis