Privacy and Cookie Policy

Your trust matters. This page explains how we collect, use, and protect your information on justahotels.com, through our booking engine, and during your stay at our hotels in India. 

Information We Collect 

You provide 

• Name, phone, email 
• ID details if required at check-in 
• Booking details such as dates, room type, rate, add-ons, special requests 
• Payment details processed by secure payment partners 
• Messages sent by form, email, chat, or phone 
• Event details for weddings, meetings, or conferences 

We collect automatically 

• Device and browser info 
• IP address and general location 
• Pages viewed and actions on the site and booking engine 

At the hotel 

• CCTV in public areas for safety 
• Wi-Fi login and device details when you connect 
• Preferences you share with our team such as room or dietary needs 

From partners 

• Limited booking and preference data from travel agents, corporate accounts, event planners, and marketing platforms to manage reservations and offers
• We do not knowingly collect data from children without consent of a parent or guardian. 

How we use your information 

• Take, confirm, and manage bookings and payments 
• Provide check-in, stay, dining, spa, and event services 
• Send reservation updates and service alerts 
• Personalize stays and offers when you choose to receive them 
• Improve our website and services through analytics 
• Prevent fraud, ensure safety, and meet legal obligations 

How we share information 

We share data only as needed 

• Booking engine, payment gateway, property management, customer support, and survey tools 
• Email, SMS, analytics, and advertising service providers 
• Event and travel partners when you ask us to coordinate 
• Government authorities when required by law or for safety
• We do not sell guest data. 

Data retention

• Booking and invoice records kept for the period required by law
• CCTV kept for a short, defined period unless needed for an investigation
• Marketing data kept until you opt out or it becomes inactive
• When data is no longer needed, we delete or anonymize it.

Your rights and choices 

• Ask for a copy of your data 
• Ask us to correct inaccurate details 
• Ask us to delete data that is no longer needed, subject to legal limits 
• Opt out of marketing at any time 
• Manage cookies in our banner and in your browser settings 

Cookies And Similar Technologies 

What cookies do 

They keep the site and booking engine working, remember your choices, and help us measure what works. 

Types 

• Essential cookies for security, login, and booking steps 
• Performance cookies for analytics 
• Functionality cookies for language, currency, and preferences 
• Advertising cookies for relevant offers and frequency capping 

Controls

Use the cookie banner to accept or adjust non-essential cookies. You can also manage cookies in your browser. If you block essential cookies, some features will not work. 

Site usage rules 

Use the site lawfully. Do not try to access systems you are not allowed to use, upload harmful code, or copy content without permission. We may limit access if these rules are broken. 

Intellectual property 

Text, images, logos, and design on this site belong to us or our licensors. You may view and print pages for personal use. Any other use needs written permission.

Wi-Fi 

Guest Wi-Fi is for lawful use only. Activity may be logged for security and compliance. Speeds and availability can vary.